Privacy Policy

Effective Date: April 15, 2026

This Privacy Policy (“Policy”) describes how Mazdoor Lab (“Company”, “we”, “our”, or “us”) collects, uses, processes, discloses, and protects personal information of users (“you”, “your”) when you access or use the Mazdoor Lab mobile application (the “App”).

By accessing or using the App, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Scope of This Policy

This Policy applies to all users of the Mazdoor Lab platform, including individuals, service providers, and visitors interacting with the App, its features, and related services.

Information We Collect

We collect information directly from you, automatically through your use of the App, and through integrated services.

2.1 Personal Identification Information

Full name
Username
Email address
Phone number
Profile image and cover image

2.2 Identity Verification Data

To maintain trust and platform integrity, we may collect:

CNIC number
CNIC front image
CNIC back image

This information is used solely for verification and fraud prevention purposes.

2.3 Location Information

With your explicit consent, we collect:

Approximate location
Precise GPS location

Users may manually set or select their service area within the app. This information is used to match users with relevant service providers and customers based on selected regions.

The app does not perform continuous or real-time background tracking of users’ live location. Location data is used only when required for core app functionality.

Service providers may operate from any location and are not required to maintain a physical shop or business address to use the platform.

Purpose:

To provide location-based services
To display nearby users, workers, shops, and content
To rank content based on proximity (near-to-far)

Important Disclosure:
Your exact geographic coordinates are not publicly displayed. Other users may see approximate proximity indicators (e.g., nearby users), but not your precise location.

2.4 User-Generated Content

We collect and store content voluntarily provided by users, including:

Posts (images, videos, captions, hashtags)
Chat messages (text, audio, images, and shared location)
Reviews, ratings, and comments
Shop details, product listings, and media uploads

Users are solely responsible for the content they upload, share, or publish on the platform. Mazdoor Lab does not guarantee the accuracy, legality, or reliability of user-generated content.

2.5 Communication Data

Messages exchanged between users
Notifications and system communications

2.6 Transaction and Subscription Data

Subscription purchases for shop activation
Wallet or coin transactions
Order history and service engagement records

For services, transactions may occur directly between users. Mazdoor Lab does not control or take responsibility for payments made outside the official platform payment system.

Payment Processing:
All payments are processed securely through Google Play Billing (Google Pay or supported methods). We do not store full payment credentials.

2.7 Technical and Usage Data

Automatically collected data includes:

Device type, model, and operating system
IP address and network information
App usage activity and interaction logs
Crash reports and diagnostics

Permissions

The App may request the following permissions:

Location access
Camera access
Gallery/media access
Microphone access
Storage access
Push notifications

You may control these permissions via your device settings.

Accessibility Service (if enabled):
The app may use accessibility services strictly for improving user experience and app functionality. This service is optional, requires explicit user consent, and is not used to collect sensitive data or monitor user activity outside the app.

How We Use Your Information

We process your information for the following purposes:

Account creation, authentication, and management
Enabling login via Google Sign-In
Facilitating user interactions (chat, hiring, following, engagement)
Providing location-based discovery of users and services
Managing subscriptions and service provider activation
Processing transactions through Google Play Billing
Improving application performance and user experience
Sending notifications and service updates
Detecting, preventing, and addressing fraud or misuse
Enforcing platform policies and terms

Third-Party Services

We integrate with the following trusted third-party services:

Firebase (Google), analytics, crash reporting, push notifications
Google Sign-In, authentication services
Google Play Billing / Google Pay, payment processing

These third parties may process certain data in accordance with their own privacy policies.

Data Sharing and Disclosure

We do not sell, trade, or rent personal data.

We may disclose information:

To other users as part of platform functionality (profiles, posts, shops)
When necessary to provide services within the App
To comply with legal obligations or lawful requests
To protect rights, safety, and integrity of users or the platform

Community Safety and Moderation

Mazdoor Lab provides safety and moderation tools:

7.1 Reporting Mechanism

Users may report:

Posts
Content
Users

7.2 Blocking Feature

Users may block other users to prevent interaction.

7.3 Administrative Actions

The Company reserves the right to:

Review reported content
Remove or restrict content
Suspend or permanently block accounts
Take necessary enforcement actions

Users are advised to exercise caution and verify service providers before engaging in any service.

Data Retention

We retain personal data:

For as long as the account remains active
As required for legal, compliance, or operational purposes

Data may be anonymized or deleted when no longer required.

Account Deletion and Data Removal

Users may request account deletion through the App.

Upon deletion request, the account enters a 7-day grace period
Users may reactivate the account during this period
After 7 days, the account and associated data may be permanently deleted

Certain data may be retained if required by law or legitimate business purposes.

Upon successful deletion of an account, users will receive confirmation within the app or via registered email, confirming that their data has been removed in accordance with this policy.

Data Security

We implement reasonable technical and organizational safeguards to protect user data. However, no system can guarantee absolute security.

User Rights

Subject to applicable laws, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Withdraw consent where applicable

Children’s Privacy

The App is not intended for individuals under the age of 13. We do not knowingly collect data from children.

Financial Information and Currency

All billing and subscription charges are processed via Google Play Billing
Prices are displayed in PKR (Pakistani Rupees)
We do not directly store sensitive financial data

International Data Processing

Your data may be processed and stored in accordance with this Policy, regardless of your geographic location.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting with an updated date.

Contact Information

For any questions, concerns, or requests:

Email: info@mazdoorlab.com

Mazdoor Lab
Pakistan